We led the product strategy for IPX Retirement’s digital transformation, modernizing their 15-year-old legacy system and creating a powerful asset management platform to efficiently manage $40 billion in assets.
The Challenge: Outdated Systems in a Rapidly Evolving FinTech Landscape
The financial services industry is under constant pressure to evolve, with modern platforms offering efficiency, scalability, and enhanced decision-making tools. However, IPX Retirement was operating on a 15-year-old legacy system that struggled to meet current FinTech standards.
Key Challenges:
Outdated Technology: The legacy system lacked the functionality and flexibility to handle modern demands.
Operational Inefficiencies: Heavy reliance on manual processes slowed workflows and increased costs.
Data Silos: Limited analytics capabilities hindered insight-driven decision-making.
Customer Experience: Clients found the platform outdated and less user-friendly compared to competitors.
IPX needed a complete overhaul to stay competitive, improve efficiency, and enhance client satisfaction.
Understanding IPX and Their Stakeholders
To design the right solution, we conducted in-depth research with IPX’s team of financial managers, portfolio administrators, and end users.
Key Insights:
Financial Managers: Required advanced analytics and tools for portfolio performance insights.
Staff and Administrators: Needed automated workflows to save time and reduce errors.
Clients: Demanded an intuitive interface and real-time insights to make informed investment decisions.
Our Solution: A Comprehensive Digital Transformation
We rebuilt IPX Retirement’s platform from the ground up, combining cutting-edge technology with deep FinTech expertise.
Key Features and Innovations:
Advanced Portfolio Management: New tools streamlined asset tracking, trade execution, and vendor coordination.
Automated Workflows: Reduced manual tasks, saving time and improving accuracy.
Data Analytics Dashboard: Integrated Power BI to deliver actionable insights into portfolio performance.
User-Friendly Interface: Created with React, the modern interface improved usability and customer satisfaction.
Secure Transition Framework: Ensured a seamless migration to the new platform with zero data loss.
Cloud Infrastructure: Built on Microsoft Azure for secure, scalable hosting to meet growing demand.
By integrating these features, the platform was designed to provide financial managers with deeper insights, optimize staff workflows, and deliver a seamless experience for IPX’s clients.
Results That Speak for Themselves
Our efforts delivered measurable results for IPX Retirement, transforming their operations and improving outcomes across the board:
50% Cost Reduction: Automation and streamlined workflows cut operational costs in half.
15% Increase in ROI: Enhanced analytics and portfolio tools contributed to higher investment returns.
20% Boost in Staff Productivity: The new platform reduced repetitive tasks, allowing staff to focus on higher-value work.
Improved Client Satisfaction: Clients praised the modern interface, with feedback showing better decision-making and an improved Net Promoter Score (NPS).
